oneroof Support
For questions about oneroof, email the address below. Replies usually take 2–3 business days.
- Email: support@kei.kyoto
- From the app: Settings → Support → Send feedback (the app version and iOS version are attached automatically)
What to include
- Your iPhone model and iOS version
- The app version (shown under Settings → Support)
- What happened and what you expected
- For family-sharing issues: whether you created the family or were invited
Frequently asked questions
- I accepted an invitation but cannot join: open the invitation link with the Apple Account signed in on this iPhone. If the app shows "Waiting for your family" right after joining, ask the person who created the family to open the app once; you can start as soon as their device syncs.
- Buying, cancelling or refunding Premium: handled by Apple's App Store. Manage subscriptions under Settings → Apple Account → Subscriptions on your iPhone; request refunds through Apple Support.
- Deleting data: see "Deleting data" in the Privacy Policy.